Customer Service

Returns:

We cannot offer refunds or exchanges for hygiene reasons, so please place orders carefully. However, we want you to be happy with your order. 

Defective items:

Please check your shipment carefully when it arrives. If there are any problems with your order, please contact us via the contact for or at hello@liliesandrosesny.com within 7 days of receipt. For broken items, please include a photo of the item. We will do what we can to make it right, and for broken items, replace them at no charge.

You can also message us directly via the live chat option at the bottom right of the screen. We’re available Monday-Friday to assist.

We'll get back to you soon, usually within 24-48 hours.

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