Customer Service

Returns:

We cannot offer refunds or exchanges for hygiene reasons, so please place orders carefully. However, we want you to be happy with your order. 

Defective items:

Please check your shipment carefully when it arrives. If there are any problems with your order, please contact us via the contact for or at shop@liliesandrosesny.com within 7 days of receipt. For broken items, please include a photo of the item. We will do what we can to make it right.

If bought from a retail store that carries our brand, please contact the store first if the headband is defective. 

Thank you for supporting Lilies & Roses! 

You can also message us directly via the live chat option at the bottom right of the screen. We’re available Monday-Friday to assist.

We'll get back to you soon, usually within 24-48 hours.